Terms of Service
Last updated: January 2026
Acceptance of Terms
By accessing and using our website and services, you accept and agree to be bound by the terms and provision of this agreement.
Services & Quotes
We provide heating installation, repair, and maintenance services including gas boilers and air source heat pumps. All online quotes are guide prices only and are subject to a technical site survey. We reserve the right to adjust pricing based on the actual requirements of the installation.
Right to Cancel
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, domestic customers have the right to cancel their contract within 14 daysof signing, without giving any reason. This is known as the "cooling-off period." If you wish to cancel, please contact us in writing.
Accreditations & Safety
All gas-related work is carried out by qualified, Gas Safe registered engineers (ID 966812). All installations are completed in accordance with the relevant industry standards and building regulations. We maintain full public liability insurance for all projects.
Complaints Procedure
We are committed to providing a high-quality service. If you are unhappy with any aspect of our work, please contact us through our website contact form. We will acknowledge your complaint within 48 hours and aim to resolve it as quickly as possible.
User Responsibilities
You agree to:
- Provide accurate and complete information
- Use our services only for lawful purposes
- Not interfere with our website or services
- Comply with all applicable laws and regulations
Service Terms
All installations and repairs are carried out by qualified, Gas Safe registered engineers. We provide warranties on our workmanship and installations as specified at the time of service.
Limitation of Liability
Our liability is limited to the value of the services provided. We are not liable for indirect or consequential losses.
Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.
Contact Information
For questions about these Terms of Service, please contact us through our website.